CalmiCollar is a natural calming collar. It releases appeasing pheromones (MAP/DAP) that help your dog feel safer and more relaxed in stressful situations — think fireworks, thunderstorms, separation, travel, or a busy home.

It is not a sedative or medication. It won't make your dog sleepy or change their personality — no "zombie effect", just gentle, everyday calming support.

Yes. CalmiCollar is also recommended for puppies, and many customers see great results with younger dogs. Because puppies are small and still growing, make sure the collar fits comfortably — not too tight, not too loose — that they can't chew on it, and supervise the first time they wear it.

If your puppy has any specific health concerns, we always recommend checking with your veterinarian first.

Every dog is different, and some just need a gentle introduction. Try reintroducing it gradually: place the collar on the floor with a few treats nearby and let your dog sniff and explore it calmly. Repeat this a couple of times before putting it on again.

If you notice a similar reaction after reintroducing it, pause use and email us — we're happy to help you find the best approach for your dog.

Absolutely. CalmiCollar is a natural, non-medicated product, so it can generally be used as gentle support. If your dog has a health condition or is on medication, we always recommend following your veterinarian's guidance.

As soon as your order leaves our warehouse, we email you a tracking link so you can follow your package in real time. Can't find it? Just email us with your name or order number and we'll resend it.

Orders are usually processed within a couple of business days, and you'll receive a tracking number by email the moment yours is on its way. If an item is temporarily out of stock, we'll email you the expected restock date and let you choose whether to wait or adjust your order.

First, check the tracking link we emailed you for the latest status. If the tracking hasn't updated or something looks off, reply to us and we'll investigate with the carrier right away.

Yes, as long as your order hasn't shipped yet. Email us as soon as possible with your order number and the correct address, and we'll update it before dispatch.

We stand behind our products with a 30-day money-back guarantee. If you're not satisfied, just contact us and we'll walk you through the return step by step.

Email us to start your return and we'll send you the return address and full instructions. In short:

1. Include a note inside the package with your full name and your order number.
2. Make sure items are sealed and protected. If a collar was opened for testing, a ziplock bag is perfect.
3. After shipping, send us a photo of the courier receipt and a photo of the package showing the returned items.

Once we receive your return, we'll process your refund. Please note that return shipping costs are the customer's responsibility.

Once your return reaches us, we open the refund procedure, which is typically completed within about 20 days.

Yes. If the package is already on its way we usually can't stop it, but you have options:

• Reject the delivery with the carrier — it's automatically returned to us for a refund once received.
• Accept and return it using the steps above.
• In some cases we can offer a 20% partial refund so you can keep the package and skip the return entirely — just ask.

This usually means an active subscription. Email us and we'll cancel the subscription immediately and arrange the return and refund.

Some products are offered on a Subscribe & Save plan that reships and rebills automatically so you never run out. If you're not sure whether you're on a subscription, email us and we'll check your account.

Just email us and we'll cancel it right away — no further charges or shipments. We'll always confirm the cancellation by email.

A repeat charge is normally your subscription renewing. Contact us and we'll review your account, cancel it if you'd like, and explain any charge you don't recognize.

Often, yes. Email us and we'll send a secure payment link for the difference. Once payment is confirmed, we ship everything together.

Discounts can apply to different parts of your purchase — for example a percentage off the main product and a separate offer on an add-on — so they appear as separate lines in your pricing breakdown.